Cliniqapps | Cliniko

RE-CALL AUTOMATION

PERSONALISED, TARGETED AND EFFECTIVE

Easily automate your re-calls based on your patient's criteria such as condition, demographics, visit dates and more.

We give you the tools to build personalised, highly targeted and effective automatic re-call protocols based on patients last appointment date, appointment type, condition, demographics, number of pasts visits and much more. Working with thousands of clinics, we have built features specifically designed for healthcare to increase effectiveness of your recalls and reduce your admin workload.

Our recall management system respects your established recall protocols and style. We offer multi-channel automatic systems as well as manual recall systems. We also offer hybrid systems where both automatic and manual systems work together. Recall Tasks can be automatically created and assigned to the right staff. We've made all the information available at their fingertips to easily operate tasks with just a couple of clicks.

DIGITAL PATIENT FORMS

IMPROVE PATIENT EXPERIENCE AND REDUCE YOUR ADMIN WORKLOAD

Customisable digital forms that integrate seamlessly and update data in your Cliniko account in real time.

Your powerful and flexible forms can be used for intake with digital signature and consents, and also for outcome measurement and surveys. Flexibility of our system enables you to send the forms to the right person at the right time when you want them to be sent.

We have the tools to ensure most patients fill the forms before their appointment. To help you go 100% paperless, if they walk in without having the form filled, we equip you with our different types of "in-practice forms" to ensure they can fill your forms digitally in your waiting room.

PATIENT SATISFACTION TRACKER

UNDERSTAND YOUR PATIENTS

Collect feedback, identify pain points and evaluate the success of your practice, all while increasing your patient engagement

Evaluate the performance of each practitioner and location to quickly resolve issues and improve your patient experience and loyalty by taking action based on their feedback.

Ask happy patients to leave a positive online review for your practice automatically. This will improve your search engine rankings and increases confidence of prospective patients. Easily identify unhappy patients and take early action to decrease patient dropout and reduce cancellations and no-shows.

TASK MANAGER

BRING ORDER TO YOUR DAILY WORKFLOW

Easily know what needs to be done, track and complete tasks, create new tasks and assign them to the right person

Keep up to date with your patients and their referrers, by optimising your daily tasks and helping your team stay organized and focued on what needs to be done. For each task, your staff can easily see it’s action history and use the guide script to manage and complete it.

Get tasks created automatically based on your calendar events or create once-off or recurring tasks manually and assign them to as many users as you need.

TOUCH-FREE KIOSK

REDUCE YOUR ADMIN WORKLOAD

Reduce waiting times, reduce admin workload, reduce crowd in your waiting room and take care of your staff

Traditional Kiosks (which we also provide) need constant cleaning and maintenance. Your touch-free Kiosk allows your patients to check themselves in and fill required forms right before their appointment. If you choose, you can even inform them not to step in the waiting room and wait for your call instead.

Define step by step what you expect them to do when they arrive at your clinic, the forms you want them to fill and which member of your staff to receive the check-in notifications and many more.

CALENDAR OPTIMISATION

GET THE MOST OUT OF YOUR TIME

Reduce your cancellations, late cancellations and no shows. Rebook cancellations and no shows with no future appointment.

Define your own protocols to re-book your patients that cancel or DNA and fail to reschedule. We have all the tools you need to automatically detect which patients have not re-booked and to efficiently communicate with them and get them back on their treatment plan.

PATIENT EXPERIENCE OPTIMISATION

BETTER COMMUNICATION

Optimise your patient journey from welcome emails to announcements, birthday letters and more.

Optimise your patient journey from the moment they make their first appointment, during your treatment plan and after discharge. Automate welcoming and onboarding process based on the answers your patients provide in their patient form.

Create sequences of patient education for each condition and keep in touch with your patients after discharge.

AUTOMATION RULES

COMMUNICATE EFFORTLESSLY

Automate your communication making sure you are sending the right message to the right patient at the right time.

Set your own rules to automate everything from patient onboarding, appointment confirmation and location, cancellations & DNA reducers and re-bookers, patient satisfaction and follow-up to re-calls, based on you patient's last appointment date, appointment type, demographics, condition or number of past visits.

POWERFUL DASHBOARDS

KPIs AT A GLANCE

Measure and track your practice performance with our powerful and flexible dashboards using the KPIs you care about most.

Create visual dashboards for your practice to easily track the performance of your clinic without spending hours on spreadsheets and calculations.

Add filters to measure each location or practitioner's performance during a period of time.

Security is our number-one priority

Every piece of data and communication is encrypted and automatically backed up in secure facilities right here in Australia.

We are fully compliant with the Commonwealth Privacy Act 1988 and all relevant state and territorial legislation pertaining to the handling of healthcare information.

We treat every communication between you and your patients as a legal document requiring the highest attention to privacy and security. We also provide a fully searchable archive for future retrieval.